9/27/2023 0 Comments Neat receipts support phone number![]() While your account would retain the folder structure and some metadata, your images were deleted from our system. Neat shall not be responsible or liable for any data lost or any failure of any storage service. Any data stored through Neat's cloud storage services may be deleted 30 days following cancellation of your subscription or account, as applicable."Īfter 6 years of inactivity on the Cloud and no active Cloud plan, your account was wiped and archived, per our terms and conditions. These storage Services are only applicable to designated folders on your computer that pertain directly to Neat and are not a substitute for a back-up and recovery solution. Our terms and conditions, which you would have had to agreed upon at the time of signing up for a Neat Cloud plan indicate "Certain Services offered by Neat may be used for remote storage of your data. During that time, you synced about 1300 files to the Cloud. You signed up for a Neat Cloud plan which allowed you to sync your data from the Legacy software to the Cloud. It appears that at the time you were using the Legacy Desktop software which did not require a Cloud plan. You originally registered your account with Neat in January 2013. After a deep dive into your account history, we found the following: Thanks for reaching out, and I apologize for any trouble. Please let us know if you need to collect any data or would consider giving Neat another chance. ![]() Please note that once your account is inactive for over 180 days your data will be wiped from our Cloud. If you would prefer to discontinue using Neat altogether then we can arrange to give you temporary access to your data and a way to download all your items to your local hard drive as PDF files. If you are willing to give Neat another chance, we can reactivate your account at the $8.99 price for 12 months starting April 2022, this will allow you to continue to use Neat as normal. It does look like you are storing a significant amount of data in the Neat Cloud, that you will no longer have access to as a result of canceling your account. The refund will take about 3-8 business days to complete. ![]() I have processed a refund for your January, February, and March 2022 billing. We have pulled that agent for a review.Īt this point, your account is not active. We've reviewed that case and found that agent's behavior to be unacceptable. The agent assisted you with your cancellation, but never properly requested your refund or addressed your concerns and I am very sorry about that. We see you spoke with another agent in March who tried to correct this issue by offering to re-grandfather your plan, but you had decided you wanted to cancel your plan at that point. Unfortunately, in the new year, we moved to a new billing system and we had a few hiccups in moving to the new billing system resulting in your plan not being billed at the agreed-upon price. ![]() At that time, you had agreed to keep your account open as long as you were billed at the $8.99 price for 12 more months. We see you spoke with an agent in December 2021 who successfully processed a refund and grandfathering of your $8.99 price for 12 months. I am so sorry about this and I am sorry about the frustration and inconvenience this issue has brought to you.
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